Today we are introducing a new zone named- Journey Zone. under this category you will familiar those sites which are using for journey reservation and other information regarding traveling. so first url is-
https://www.irctc.co.in
I. Particulars of organization, functions & duties
Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise) . has
been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and
tourism activity of the railways to the new Corporation so as to professionalise and upgrade these
services with public-private participation. Rail based Tourism in India will be the specific
vehicle for achieving high growth in coordination with state agencies, tour operators, travel
agents and the hospitality industry. A dynamic marketing strategy in association with public and
private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil.
Indian Railways span global volumes in hospitality and catering sectors with services provided
to 13 million passengers every day.
"Enhance customer services and facilitation in railway catering, hospitality, travel and tourism
with best industry practices".
Objectives
(1) To be a customer friendly company through constant innovation, technology driven and
human resource development.
(2) Optimize resources, increase manpower productivity through quality product vending and
innovative marketing strategies.
(3) Upgrade and consolidate catering services in the organized sector.
(4) Expand areas of core competencies; enhance business opportunities through efficient public -
private partnerships to maximize generation of resources.
(5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian
Railways in the emerging services sector.
(6) Evolve high standards of business ethics, quality management and effective cost control
measures.
(7) Concern for the environment and heritage.
II. Powers and duties of Officers and employees
IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector
Enterprise under the administrative control of the Ministry of Railway The powers of company
officials have been defined in the “Schedule of Powers”. The duties are assigned from time to
time depending upon their cadre & department in which they are posted.
III. Procedures followed in the decision making process including channels of supervision
and accountability.
This is as per organizational hierarchy & organization Structure
IV. Norms set by IRCTC for the discharge of its functions
It is as per the mission & objectives of the company.
V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its
control or used by its employees for discharging its functions
IRCTC follows rules/regulations approved for implementation in the company. Some of the
important documents for this purpose are:
Memorandum of Association and Articles of Association
HRD policies & Rules.
CVC /DPE/DOPT & other Govt. Instructions
VI. Statement of the categories of documents that are held by IRCTC or under its control
IRCTC holds the commercial & operational documents related to the business operations of the
company as well as data of its employees.
VII. The particulars of any arrangement that exists for consultation with or representation
by the members of the public in relation to the formulation of its policy or
implementation thereof
IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is
registered under the Companies Act. The Company has constant interaction with Indian
Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are
guiding factors for formulation of its policy or implementation thereof.
VIII. Boards, Councils, Committees and other bodies consisting of two or more persons
constituted as its part or for the purpose of its advice, and as to whether meeting of those
(CMD)
Mr. Rakesh Tandon Chairman and Managing Director
boards, councils, committees and other bodies are open to the public or the minutes of such
meeting are accessible for public.
https://www.irctc.co.in
I. Particulars of organization, functions & duties
Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise) . has
been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and
tourism activity of the railways to the new Corporation so as to professionalise and upgrade these
services with public-private participation. Rail based Tourism in India will be the specific
vehicle for achieving high growth in coordination with state agencies, tour operators, travel
agents and the hospitality industry. A dynamic marketing strategy in association with public and
private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil.
Indian Railways span global volumes in hospitality and catering sectors with services provided
to 13 million passengers every day.
"Enhance customer services and facilitation in railway catering, hospitality, travel and tourism
with best industry practices".
Objectives
(1) To be a customer friendly company through constant innovation, technology driven and
human resource development.
(2) Optimize resources, increase manpower productivity through quality product vending and
innovative marketing strategies.
(3) Upgrade and consolidate catering services in the organized sector.
(4) Expand areas of core competencies; enhance business opportunities through efficient public -
private partnerships to maximize generation of resources.
(5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian
Railways in the emerging services sector.
(6) Evolve high standards of business ethics, quality management and effective cost control
measures.
(7) Concern for the environment and heritage.
II. Powers and duties of Officers and employees
IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector
Enterprise under the administrative control of the Ministry of Railway The powers of company
officials have been defined in the “Schedule of Powers”. The duties are assigned from time to
time depending upon their cadre & department in which they are posted.
III. Procedures followed in the decision making process including channels of supervision
and accountability.
This is as per organizational hierarchy & organization Structure
IV. Norms set by IRCTC for the discharge of its functions
It is as per the mission & objectives of the company.
V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its
control or used by its employees for discharging its functions
IRCTC follows rules/regulations approved for implementation in the company. Some of the
important documents for this purpose are:
Memorandum of Association and Articles of Association
HRD policies & Rules.
CVC /DPE/DOPT & other Govt. Instructions
VI. Statement of the categories of documents that are held by IRCTC or under its control
IRCTC holds the commercial & operational documents related to the business operations of the
company as well as data of its employees.
VII. The particulars of any arrangement that exists for consultation with or representation
by the members of the public in relation to the formulation of its policy or
implementation thereof
IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is
registered under the Companies Act. The Company has constant interaction with Indian
Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are
guiding factors for formulation of its policy or implementation thereof.
VIII. Boards, Councils, Committees and other bodies consisting of two or more persons
constituted as its part or for the purpose of its advice, and as to whether meeting of those
(CMD)
Mr. Rakesh Tandon Chairman and Managing Director
boards, councils, committees and other bodies are open to the public or the minutes of such
meeting are accessible for public.
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